thank you for contacting us. Please try to substitute the the selector #itro_popup with #a1_nfov_56724
so your code will be: jQuery(“#a1_nfov_56724, #a1_nfov_56261”).remove();
Bear in mind that with the paid version the first part of identifier is linked with the popup ID.
So #a1_nfov_56724 is related to the popup with the ID 1, #a2_nfov_56724 ID 2, a3_nfov_56724 ID 3 and so on…
Please send us a feedback
This reply was modified 2 years, 5 months ago by ITRO Team.
Hi chandu098, thank you for contacting us!
We visited your website using Firefox, Chrome, Edge and Safari and the video always stopped playing audio when the popup is closed. Would you please tell us what browser are you using? Please make sure you got the latest version of our plugin and try it in private browsing.
PS: about cookie settings, you have to set “Next visualization (hours)” at 24.
We’re available for any further information, best regards