Youtube Video Plays Background

This topic contains 3 replies, has 2 voices, and was last updated by  ITRO Team 1 year, 5 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1897

    chandu098
    Participant

    Hello, i’m using your plugin on my friend’s website (on homepage) and in my current settings I have the cookie set to 24 hours, so a visitor should only see the pop-up once a day right?. Everything is working fine except it loads in the background on the homepage and doesn’t showup but its sound is very clear. I can hear it but have no way of closing or stopping it because the popup doesn’t show. Please help. website is http://www.tas-creations.com

    Thanks for your time.

    #1901

    ITRO Team
    Keymaster

    Hi chandu098, thank you for contacting us!
    We visited your website using Firefox, Chrome, Edge and Safari and the video always stopped playing audio when the popup is closed. Would you please tell us what browser are you using? Please make sure you got the latest version of our plugin and try it in private browsing.
    PS: about cookie settings, you have to set “Next visualization (hours)” at 24.
    We’re available for any further information, best regards

    #1913

    chandu098
    Participant

    Thanks for your reply. 🙂 I think there is some cache left on my laptop. I will do a full cache clean and be right back.

    #1914

    ITRO Team
    Keymaster

    Ok, great! Best regards

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